Frequently Asked Questions
Individual Not Recognized as an Administrator

Return to Main Menu | View Sections in Chapter

WCONLINE recognizes an administrator by the email address that the individual uses to log in to the system.  If a staff member is unable to see administrative options after logging in, then that does mean that the staff member is not logging in with an email address that matches an email address listed as an administrator.

To address this, first search for the individual in Client and Record Management. Then, make note of the email address that the individual is using to log in to WCONLINE. Next, go to Staff and Resource Management and then select "Administrative Access Management" from the "Area Tools" menu at the top. Once there, add the email address that you found in Client and Record Management to the list of administrators using the list at the bottom of the page.

If you're unable to find the individual in Client and Record Management, then that means that the individual hasn't yet registered for an account on your WCONLINE site.  Just as you had to do when you first began using WCONLINE, all individuals do have to fill out your registration form in order to create an account on the system.  This is done by following the "register" instructions on the login page for your WCONLINE site.  Alternatively, you can create an account for someone by using the "Add New Client" link from the "Area Tools" menu in Client and Record Management.

Once the individual logs in with an email address that exactly matches the email address listed in Administrative Access Management, they’ll be immediately recognized as an administrator by WCONLINE.

Sections in this Chapter

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: Accessing and Changing Your WCONLINE URL

SECTION 7: Drop-Ins and Walk-Ins

SECTION 8: Different "Finals Week" Schedules

SECTION 9: Individual Not Recognized as an Administrator

SECTION 10: Using Group Appointments with Focuses

SECTION 11: Students Select a Different Course and Focus