Frequently Asked Questions
Using Group Appointments with Focuses

To allow clients to find staff and resources for specific areas, such as tutors who tutor in specific courses, you might have already added FOCUSES in Staff & Resource Management and set SELECT BY FOCUS to YES or REQUIRED in Schedule Management.

With focus selection REQUIRED, clients who have not selected a focus from the menu at the top of the schedule have to make a selection on the appointment form. If, with required focus selection, you also have staff and resources set to allow groups, or more than one client per time slot, using the GROUP APPOINTMENTS setting in Staff & Resource Management, clients in the same group have to share the same focus. The first client to make an appointment in a given opening selects a focus, and then, for subsequent clients viewing the schedule and that opening:

• Clients see hover information on the calendar display showing the appointment's focus, such as "Select to reserve 3:00 pm on December 5 with Alex. This slot has a required focus of CHEM 202."
• Clients who click to make an appointment have the focus displayed on the appointment form and cannot select a different focus.
• Clients who choose a focus in the drop-down menu at the top of the calendar display see any openings that already have non-matching focuses in your "other" appointments color, as if they are filled (to make finding a group with a matching focus more efficient).
• As a reminder, as in all group appointments, clients see filled groups on the calendar display in your "other appointments" color, neither clients nor administrators can make appointments that exceed the group size (as set in in Staff & Resource Management), and appointments in a group have to be the same length as each other.

Also with focus selection REQUIRED, with or without group appointments, System Statistics and the System Data Export list focuses with the rest of your appointment data. Keep in mind that each appointment in a group is a valid and independent appointment, so, you will always find each appointment in your reports.

The best place to find details and instructions on using focuses is in the section that describes the SELECT BY FOCUS setting in Schedule Management.

Sections in this Chapter

SECTION 1: Creating a First or New Schedule

SECTION 2: Addressing Emails Not Being Received (or Emails Sent to Spam)

SECTION 3: Adding Images to Announcements, Bios, and Mass Emails

SECTION 4: Multiple Centers Sharing a Subscription

SECTION 5: Adding New Administrators

SECTION 6: Accessing and Changing Your WCONLINE URL

SECTION 7: Drop-Ins and Walk-Ins

SECTION 8: Different "Finals Week" Schedules

SECTION 9: Individual Not Recognized as an Administrator

SECTION 10: Using Group Appointments with Focuses

SECTION 11: Students Select a Different Course and Focus