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How can we help?

Email Us

We answer nearly all sales and support inquiries via email, as email affords us the best opportunity to provide exceptional, detailed, and timely support. We typically respond to inquiries in just a few minutes and always within twenty-four hours.

Sales & Support: support@26LLC.com

Sales Demo Scheduling: support@26LLC.com

Company Owners: Carla R. Hay | Richard C. Hay


Join a Scheduled Meeting

Several times a month, we offer a variety of live meetings via Zoom in order to provide training and live support to our potential and existing clients. Upcoming meetings are listed below and are updated frequently. To join a meeting, simply select the meeting link below.

Town Halls

Town Halls provide an open forum for potential and existing clients to ask any questions about WCONLINE. Participants can join at any time to meet with WCONLINE staff and with each other in a large meeting space.

  • June 29, 2023 from 11:00 am to 12:00 pm Eastern

Office Hours

Office hours provide a private, dedicated space for existing clients to meet with WCONLINE staff. As meeting slots open, clients will be invited from the waiting room into a private meeting space on a first-come, first-served basis. Because these meetings are private, a client's WCONLINE site can be opened and reviewed.

  • June 20, 2023 from 10:15 am to 11:45 am Eastern
  • June 22, 2023 from 10:00 am to 12:00 pm Eastern

Full Walk-Throughs

Targeted toward existing clients who want to know about all of the features in the program, full system walk-throughs provide a live, top-to-bottom review of all features, control panels, and settings within WCONLINE.

  • June 22, 2023 at 01:00 pm Eastern

Product Manual

Search the comprehensive WCONLINE manual or view all of the chapters and topics.

CH 1: Welcome

General Information

CH 2: Data Collection & Forms

CH 3: Access, Access Levels, and the Schedule

CH 4: Synchronous Online Meetings

Welcome Menu & Control Panels

CH 5: Profile & Communication Options

CH 6: Client & Record Management

CH 7: Schedule Management

CH 8: Staff and Resource Management

CH 9: Starting Availability Management

CH 10: Blackout Times Management

CH 11: Announcement Management

CH 12: Mass Email Tool

CH 13: Master Listings Report

CH 14: System Data Export

CH 15: System Statistics Report

CH 16: System Utilization Report

CH 17: Global System Settings

CH 18: Form Setup: System Forms

CH 19: Module Setup: Early Alerts & Flags

CH 20: Module Setup: Survey

CH 21: Module Setup: Time Clock

FAQs

CH 22: Frequently Asked Questions


TWENTY SIX DESIGN

52 Riley Road #380
Celebration, FL 34747
support@26LLC.com
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